Russell Hendrix is first in foodservice equipment and supplies. We are the largest dealer in Canada, with more than half a century of experience in the food equipment industry. Our complete product offering in both equipment and smallwares, with the combination of our design, sales, installation, custom fabrication, and parts and service departments allow us to handle all foodservice needs.
Careers at Russell Hendrix
Russell Hendrix offers a work environment that is dynamic, fast paced, satisfying and challenging. Fairness and mutual respect are central to our relationships with employees, sales agents, customers and suppliers, making Russell Hendrix a highly desirable company to pursue your career with. If you’re looking for a rewarding career with the largest foodservice equipment distributor in Canada with career growth and development opportunities, apply today!
At Russell Hendrix, we firmly believe that our organization is only as strong as our people. We spend time finding individuals who will bring fresh ideas and experiences to our dynamic culture.
Russell Hendrix employees are energetic, service oriented, adaptable and empowered. Most importantly, they are self-motivated team players who pride themselves on a job well done.
Full-time Benefits
Extended health benefits
Life Insurance
400$/year gym subsidy
Dynamic work environment
Paid Sick Days/Time off
Excellent employee discount
Opportunity for growth
Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
We are currently looking for staff to fill the following positions. Please click on the job title to see a more detailed description.
We are actively seeking for an experienced IT Support Specialist to join our team in Ottawa or Vancouver! Reporting to the IT Manager, you will be part of the team that is the first and single point of contact for all IT incidents and requests across our offices.
Main Responsibilities
Installing and configuring computer hardware operating systems & applications
Support IT users on phone and in IT support ticket system
Troubleshooting applications, system & network problems
Diagnosing and solving hardware or software faults
Application support including ERP
Setting up new user accounts and profiles
Qualifications
+5 years of experience in an IT support role in ticketing system environment
Knowledge of advanced computer hardware troubleshooting and setting IT devices
Experience in VmWare and Windows server environment; experience with desktop operating systems including Windows and Mac OS X
Working knowledge of Office 365, Azure, MS Teams, Sharepoint and Ondrive
Demonstrated troubleshooting and problem solving skills
Intermediate IP networking
Excellent written and verbal communication skills
Strong listening and questioning ability; combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Ability to work well in a team with minimum supervision
VOIP telephony working knowledge and Cyber security experience required
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Territory Sales Representative to join our Vancouver Sales team.
The successful candidate is an adaptable communicator with excellent interpersonal skills. As a Territory Sales Representative, you will manage existing business accounts as well as develop long-term relationships with new clients.
Main Responsibilities
Identify and pursue new customer acquisition; conduct cold calls for potential leads
Building a loyal customer base; be their first call for all their foodservice equipment needs
Using your superior product knowledge to provide customers solutions that will help their business thrive
Meeting and exceeding sales and profit targets set forward and tracking your steps along the way
Using our internal systems to enter orders, create quotes, follow-up on orders and track shipments
Assist the finance department in keeping all accounts within the territory in good standing
Qualifications
University degree or college diploma, preferably in a related field (e.g. business, marketing, hospitality, etc.)
Must have previous sales experience (2 or more years) in a similar industry, with proven track record of success
Demonstrated professionalism
An optimistic attitude with the ability to stay positive in difficult situations
Superior communication skills
Proficiency with computers, particularly Microsoft Office programs
Entrepreneurial mindset
Efficiency – is able to produce significant output with minimal wasted effort
Teamwork - Ability to collaborate with other departments; including sales and non-sales
Creativity/Innovation – generates new and innovative approaches to problems
Proactivity – acts without being told what to do. Brings new ideas to the table
Decision Making – gather information and make fair decisions in keeping with our core values
We are actively looking for a Market Sales Leader to join our sales team in Toronto. Reporting to the Regional Sales Director, Eastern Canada, You will be leading our Territory Sales and Showroom sales teams, as well as our customer accounts in Southwestern Ontario (including GTA and London). As the Market Sales leader, you will ensure the proper service and retention of the Strategic Accounts local units.
Main Responsibilities
Lead the sales team in the successful attainment of our Revenue and Margin plans for the Market.
Provide day-to-day Leadership for the Showroom sales Representatives
Lead the execution of the Sales Management System within the Market, which includes the management routine of sales performance review utilizing the current Sales Dashboard. This includes New Customer Acquisition, Customer Development and Retention, Scorecards,
Tactics, TSR Compensation, and Results Reviews
Build market relationships with local restaurateurs, architects, general contractors, industry associations, etc
Collaborate with the Director of National Accounts to develop and retain National Accounts within the local Market
Utilize the Contract Sales Manager as a Subject Matter Expert to ensure optimal performance of Design Sales personnel, create RFPs, review non-standard Contracts, and ensure accurate/timely Pipeline & Forecast reporting
Implement Street Sales Systems and Training, SPIF programs, Showroom Planograms, Merchandising Plans, Promotions, and Stocking levels
Develop expense budgets in Annual Operating Plan processes. Manage approved budgets throughout the fiscal year to meet or exceed targets
3 days/ week: organize customer visits to build relationships and support TSRs sales cycle
Qualifications
University degree in business, marketing, communications or related discipline (or equivalent)
3-8 years of experience working in direct Sales or Sales Leadership/Management roles
Thorough knowledge and understanding of selling techniques, tactics, and metrics
Knowledge on product pricing, customer service, sales representative compensation, promotions, and sales training
Experience with foodservice Equipment & Supplies or other role in broader foodservice industry is ideal
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for dispatchers to join our Calgary and Ottawa teams.
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Main Responsibilities
Receive incoming service requests via phone, email or in store customers dispatch accordingly
Efficiently dispatching technicians to service calls locally and remotely
Handle administrative processes associated with service calls (work orders, timesheets, data entry, invoicing, etc.)
required for invoicing and/or payroll
Provide scheduling information to customer upon request
Survey customers for service experience after completion of call
Assist customers with basic troubleshooting tips over the phone
Liaise with other departments with Service-related issues
Assist Service Manager in daily operations including maintaining inventory and stock levels
Support other staff roles through breaks and vacations
Qualifications
2-3 years previous dispatch/scheduling experience
High school degree or equivalent
Strong prioritization and multitasking skills with the ability to work in a fast-paced environment
Strong customer service skills
Excellent written and verbal communication skills
Strong computer skills in basic office required
Hands-on experience with ERP or accounting software packages
Ability to solve problems and come to win-win solutions
Proficient with Microsoft Office programs; Excel, Word, Outlook
Ability to establish priorities, multi-task
Ability to work in a fast-paced environment
Excellent communication and analytical skill
Hands-on experience with ERP or accounting software packages
Russell Hendrix’s (RH) Service Lead is both a leader of RH’s Parts & Service Department and a Senior Service Technician. In this role, the incumbent is responsible for delivering an impeccable service experience to every RH customer while working with the Service Team to deliver excellent results and achieve monthly, quarterly and annual goals, on all aspects of customers, people, operations, and financials.
Main Responsibilities
It is expected that the Service Lead role is equally split approximately 50-60% on people/financial management and 50-40% on service repair.
Customer focused
Actively manage Team members’ growth and development
Build a Team of top talent – work with HR to recruit and hire qualified Team members
Set clear performance expectations for the Service Team and routinely measure their performance
Provide regular coaching and feedback and have a deep knowledge of the Team’s strengths and opportunities coach
Mentor the next generation of Service Technicians/Leaders
Lead change initiatives and inspire Team every day
People management
Stocking
Assist with Shipping-receiving tasks when necessary
Participate in merchandising and promotional activities
Utilize front counter computer to invoice sales and look up information as necessary
Support the Showroom Sales Staff during lunch breaks
Operational management
Responsible for driving continuous improvements to facilitate exceptional team output and customer service
Champion safety, efficiency, quality, and overall excellence in all actions and decisions
Develops and implements Preventative Maintenance plans
Implement new National Policies and Procedures within the department
Financial management
Achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
Achieve specific goals in productivity, inventory, quality, output, cost as well as revenue / margin where applicable
Actively seek out new business opportunities/customers to increase Parts & Service business
Service Technician responsibilities (40-50% of time)
Diagnose, repair, and maintain a wide variety of commercial kitchen appliances
Generate accurate records of performed work, materials, and time
Effectively communicate options and course of action with the customers; provide cost estimates
Attend regular training and maintain working knowledge of latest industry developments
Maintain proper inventory and ensure regular maintenance of supplied vehicle
Qualifications
Be a leader and a team-player
Ability to change the status quo and work well in high-pressure situations
Exceptional prioritization and time management skills
Strategic and proactive
Self-aware, flexible and open-minded
Analytical thinking, hands-on problem solving, and a customer-service mindset
Excellent communication skills, accountable and self-driven
Experience
Management: 1 year (required)
Service Technician (gas or refrigeration): 3 years (required)
We are looking for a creative and sales driven Design Specialist to join our contracts team in Edmonton. This is a one year mat replacement opportunity. If you have experience in commercial Kitchen design and enjoy collaboration and innovation, this role is for you!
The successful candidate is a leader and go-to person in creating profitable, innovative, operationally responsible, and client-driven design solutions; Always looking and pursuing new clients and projects.
Main Responsibilities
You will develop 2D Commercial Kitchen drawings to reflect project requirements and design criteria
You will be meeting with prospective clients to assess needs and costs for design / projects
Collaborating with the Estimating and Project Management teams regarding fees associated with design, meeting deadlines, etc
Collaborating with co-workers and superiors to ensure exceptional quality of design and customer service
Preparing design drawings and recommend commercial kitchen equipment based on clients needs
Ensuring Design guidelines and construction specifications are respected during production of drawings
Ensuring that building codes and standards are met
Qualifications
You have a knowledge and experience in Design and AutoCAD
You have a Bachelor’s degree or Diploma in Institutional Management, Project Management, Interior Design or a related field
Maybe you come from the industry and have experience and understanding of food service operations – processes, flow, efficiencies, and applicable codes
You have a general understanding of construction, as well as mechanical and electrical design
You have Knowledge of restaurant licenses and permits involved in designing a commercial kitchen or an interest in learning more
You are detail oriented and well organized
You have excellent communication skills ; including timely follow-up and commitment to deliverables, collaboration and openness to give and receive feedback
