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What We Do

Russell Hendrix is first in foodservice equipment and supplies. We are the largest dealer in Canada, with more than half a century of experience in the food equipment industry. Our complete product offering in both equipment and smallwares, with the combination of our design, sales, installation, custom fabrication, and parts and service departments allow us to handle all foodservice needs.

Careers at Russell Hendrix

Russell Hendrix offers a work environment that is dynamic, fast paced, satisfying and challenging. Fairness and mutual respect are central to our relationships with employees, sales agents, customers and suppliers, making Russell Hendrix a highly desirable company to pursue your career with. If you’re looking for a rewarding career with the largest foodservice equipment distributor in Canada with career growth and development opportunities, apply today!

At Russell Hendrix, we firmly believe that our organization is only as strong as our people. We spend time finding individuals who will bring fresh ideas and experiences to our dynamic culture.

Russell Hendrix employees are energetic, service oriented, adaptable and empowered. Most importantly, they are self-motivated team players who pride themselves on a job well done.

Full-time Benefits

  • Extended health benefits
  • Life Insurance
  • 400$/year gym subsidy
  • Dynamic work environment
  • Paid Sick Days/Time off
  • Excellent employee discount
  • Opportunity for growth

Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Interested? Of course you are! Browse current openings below, or send along your resume!


Current Openings

We are currently looking for staff to fill the following positions. Please click on the job title to see a more detailed description.

We are actively seeking for an experienced IT Support Specialist to join our team in Ottawa or Vancouver! Reporting to the IT Manager, you will be part of the team that is the first and single point of contact for all IT incidents and requests across our offices.

 

Main Responsibilities
  • Installing and configuring computer hardware operating systems & applications
  • Support IT users on phone and in IT support ticket system
  • Troubleshooting applications, system & network problems
  • Diagnosing and solving hardware or software faults
  • Application support including ERP
  • Setting up new user accounts and profiles
Qualifications
  • +5 years of experience in an IT support role in ticketing system environment
  • Knowledge of advanced computer hardware troubleshooting and setting IT devices
  • Experience in VmWare and Windows server environment; experience with desktop operating systems including Windows and Mac OS X
  • Working knowledge of Office 365, Azure, MS Teams, Sharepoint and Ondrive
  • Demonstrated troubleshooting and problem solving skills
  • Intermediate IP networking
  • Excellent written and verbal communication skills
  • Strong listening and questioning ability; combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • Ability to work well in a team with minimum supervision
  • VOIP telephony working knowledge and Cyber security experience required
  • SQL and database skills
Experience
  • IT support: 4 years (required)
Job Type
  • Full-time, Permanent
Schedule
  • 8 hour shifts
  • Monday - Friday
Work remotely
  • Temporarily due to COVID-19
Apply on Indeed

With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Territory Sales Representative to join our Vancouver Sales team.

The successful candidate is an adaptable communicator with excellent interpersonal skills. As a Territory Sales Representative, you will manage existing business accounts as well as develop long-term relationships with new clients.

 

Main Responsibilities
  • Identify and pursue new customer acquisition; conduct cold calls for potential leads
  • Building a loyal customer base; be their first call for all their foodservice equipment needs
  • Using your superior product knowledge to provide customers solutions that will help their business thrive
  • Meeting and exceeding sales and profit targets set forward and tracking your steps along the way
  • Using our internal systems to enter orders, create quotes, follow-up on orders and track shipments
  • Assist the finance department in keeping all accounts within the territory in good standing
Qualifications
  • University degree or college diploma, preferably in a related field (e.g. business, marketing, hospitality, etc.)
  • Must have previous sales experience (2 or more years) in a similar industry, with proven track record of success
  • Demonstrated professionalism
  • An optimistic attitude with the ability to stay positive in difficult situations
  • Superior communication skills
  • Proficiency with computers, particularly Microsoft Office programs
  • Entrepreneurial mindset
  • Efficiency – is able to produce significant output with minimal wasted effort
  • Teamwork - Ability to collaborate with other departments; including sales and non-sales
  • Creativity/Innovation – generates new and innovative approaches to problems
  • Proactivity – acts without being told what to do. Brings new ideas to the table
  • Decision Making – gather information and make fair decisions in keeping with our core values
  • Results Oriented – is driven by success
  • Customer focused – takes pride in a job well done
Experience
  • Territory Sales: 2 years (required)
Work remotely
  • Temporarily due to COVID-19
Schedule
  • 8 hour shifts
Location
  • Vancouver, BC (Required)
Apply on Indeed

We are actively looking for a Market Sales Leader to join our sales team in Toronto. Reporting to the Regional Sales Director, Eastern Canada, You will be leading our Territory Sales and Showroom sales teams, as well as our customer accounts in Southwestern Ontario (including GTA and London). As the Market Sales leader, you will ensure the proper service and retention of the Strategic Accounts local units.

Main Responsibilities
  • Lead the sales team in the successful attainment of our Revenue and Margin plans for the Market.
  • Provide day-to-day Leadership for the Showroom sales Representatives
  • Lead the execution of the Sales Management System within the Market, which includes the management routine of sales performance review utilizing the current Sales Dashboard. This includes New Customer Acquisition, Customer Development and Retention, Scorecards,
  • Tactics, TSR Compensation, and Results Reviews
  • Build market relationships with local restaurateurs, architects, general contractors, industry associations, etc
  • Collaborate with the Director of National Accounts to develop and retain National Accounts within the local Market
  • Utilize the Contract Sales Manager as a Subject Matter Expert to ensure optimal performance of Design Sales personnel, create RFPs, review non-standard Contracts, and ensure accurate/timely Pipeline & Forecast reporting
  • Implement Street Sales Systems and Training, SPIF programs, Showroom Planograms, Merchandising Plans, Promotions, and Stocking levels
  • Develop expense budgets in Annual Operating Plan processes. Manage approved budgets throughout the fiscal year to meet or exceed targets
  • 3 days/ week: organize customer visits to build relationships and support TSRs sales cycle
Qualifications
  • University degree in business, marketing, communications or related discipline (or equivalent)
  • 3-8 years of experience working in direct Sales or Sales Leadership/Management roles
  • Thorough knowledge and understanding of selling techniques, tactics, and metrics
  • Knowledge on product pricing, customer service, sales representative compensation, promotions, and sales training
  • Experience with foodservice Equipment & Supplies or other role in broader foodservice industry is ideal
  • Strong written and verbal communication skills
  • Excellent coaching skills
  • Customer service focused
Experience
  • Sales: 3 years (required)
  • Restaurant experience: 3 years (required)
Schedule
  • 8 hour shift
Job Type
  • Permanent
Apply on Indeed

With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for dispatchers to join our Calgary and Ottawa teams. .

Main Responsibilities
  • Receive incoming service requests via phone, email or in store customers dispatch accordingly
  • Efficiently dispatching technicians to service calls locally and remotely
  • Handle administrative processes associated with service calls (work orders, timesheets, data entry, invoicing, etc.) required for invoicing and/or payroll
  • Provide scheduling information to customer upon request
  • Survey customers for service experience after completion of call
  • Assist customers with basic troubleshooting tips over the phone
  • Liaise with other departments with Service-related issues
  • Assist Service Manager in daily operations including maintaining inventory and stock levels
  • Support other staff roles through breaks and vacations
Qualifications
  • 2-3 years previous dispatch/scheduling experience
  • High school degree or equivalent
  • Strong prioritization and multitasking skills with the ability to work in a fast-paced environment
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Strong computer skills in basic office required
  • Hands-on experience with ERP or accounting software packages
  • Ability to solve problems and come to win-win solutions
  • Proficient with Microsoft Office programs; Excel, Word, Outlook
  • Ability to establish priorities, multi-task
  • Ability to work in a fast-paced environment
  • Excellent communication and analytical skill
  • Hands-on experience with ERP or accounting software packages
Experience
  • Dispatch: 3 years (preferred)
  • Food industry: 2 years (preferred)
  • Customer service: 3 years (preferred)
Work remotely
  • Temporarily due to COVID-19
Job Type
  • Full-time
Schedule
  • 8 hour shift
Language(s)
  • Calgary / Ottawa - English (required)
  • Ottawa - French (preferred)
Location(s)
  • Calgary, AB
  • Ottawa, ON
Apply on Indeed - Calgary

Apply on Indeed - Ottawa

Russell Hendrix’s (RH) Service Lead is both a leader of RH’s Parts & Service Department and a Senior Service Technician. In this role, the incumbent is responsible for delivering an impeccable service experience to every RH customer while working with the Service Team to deliver excellent results and achieve monthly, quarterly and annual goals, on all aspects of customers, people, operations, and financials.

Main Responsibilities

It is expected that the Service Lead role is equally split approximately 50-60% on people/financial management and 50-40% on service repair.

  • Customer focused
    • Actively manage Team members’ growth and development
    • Build a Team of top talent – work with HR to recruit and hire qualified Team members
    • Set clear performance expectations for the Service Team and routinely measure their performance
    • Provide regular coaching and feedback and have a deep knowledge of the Team’s strengths and opportunities coach
    • Mentor the next generation of Service Technicians/Leaders
    • Lead change initiatives and inspire Team every day
  • People management
    • Stocking
    • Assist with Shipping-receiving tasks when necessary
    • Participate in merchandising and promotional activities
    • Utilize front counter computer to invoice sales and look up information as necessary
    • Support the Showroom Sales Staff during lunch breaks
  • Operational management
    • Responsible for driving continuous improvements to facilitate exceptional team output and customer service
    • Champion safety, efficiency, quality, and overall excellence in all actions and decisions
    • Develops and implements Preventative Maintenance plans
    • Implement new National Policies and Procedures within the department
  • Financial management
    • Achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
    • Achieve specific goals in productivity, inventory, quality, output, cost as well as revenue / margin where applicable
    • Actively seek out new business opportunities/customers to increase Parts & Service business
  • Service Technician responsibilities (40-50% of time)
    • Diagnose, repair, and maintain a wide variety of commercial kitchen appliances
    • Generate accurate records of performed work, materials, and time
    • Effectively communicate options and course of action with the customers; provide cost estimates
    • Attend regular training and maintain working knowledge of latest industry developments
    • Maintain proper inventory and ensure regular maintenance of supplied vehicle
Qualifications
  • Be a leader and a team-player
  • Ability to change the status quo and work well in high-pressure situations
  • Exceptional prioritization and time management skills
  • Strategic and proactive
  • Self-aware, flexible and open-minded
  • Analytical thinking, hands-on problem solving, and a customer-service mindset
  • Excellent communication skills, accountable and self-driven
Experience
  • Management: 1 year (required)
  • Service Technician (gas or refrigeration): 3 years (required)
License/Certification
  • License in Natural Gas (preferred)
  • Refrigeration license (preferred)
Job Type
  • Full-time
Schedule
  • 8 hour shift
Location
  • ON
Apply on Indeed

We are looking for a creative and sales driven Design Specialist to join our contracts team in Edmonton. This is a one year mat replacement opportunity. If you have experience in commercial Kitchen design and enjoy collaboration and innovation, this role is for you!

The successful candidate is a leader and go-to person in creating profitable, innovative, operationally responsible, and client-driven design solutions; Always looking and pursuing new clients and projects.

Main Responsibilities
  • You will develop 2D Commercial Kitchen drawings to reflect project requirements and design criteria
  • You will be meeting with prospective clients to assess needs and costs for design / projects
  • Collaborating with the Estimating and Project Management teams regarding fees associated with design, meeting deadlines, etc
  • Collaborating with co-workers and superiors to ensure exceptional quality of design and customer service
  • Preparing design drawings and recommend commercial kitchen equipment based on clients needs
  • Ensuring Design guidelines and construction specifications are respected during production of drawings
  • Ensuring that building codes and standards are met
Qualifications
  • You have a knowledge and experience in Design and AutoCAD
  • You have a Bachelor’s degree or Diploma in Institutional Management, Project Management, Interior Design or a related field
  • Maybe you come from the industry and have experience and understanding of food service operations – processes, flow, efficiencies, and applicable codes
  • You have a general understanding of construction, as well as mechanical and electrical design
  • You have Knowledge of restaurant licenses and permits involved in designing a commercial kitchen or an interest in learning more
  • You are detail oriented and well organized
  • You have excellent communication skills ; including timely follow-up and commitment to deliverables, collaboration and openness to give and receive feedback
Experience
  • Kitchen Design: 1 year (required)
Job Type
  • Full-time, Temporary, Contract
Schedule
  • 8 hour shift
  • Monday - Friday
Location
  • Edmonton, AB
Apply on Indeed

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