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What We Do
Russell Hendrix is first in foodservice equipment and supplies. We are the largest dealer in Canada, with more than half a century of experience in the food equipment industry. Our complete product offering in both equipment and smallwares, with the combination of our design, sales, installation, custom fabrication, and parts and service departments allow us to handle all foodservice needs.
Careers at Russell Hendrix
Russell Hendrix offers a work environment that is dynamic, fast paced, satisfying and challenging. Fairness and mutual respect are central to our relationships with employees, sales agents, customers and suppliers, making Russell Hendrix a highly desirable company to pursue your career with. If you’re looking for a rewarding career with the largest foodservice equipment distributor in Canada with career growth and development opportunities, apply today!
At Russell Hendrix, we firmly believe that our organization is only as strong as our people. We spend time finding individuals who will bring fresh ideas and experiences to our dynamic culture.
Russell Hendrix employees are energetic, service oriented, adaptable and empowered. Most importantly, they are self-motivated team players who pride themselves on a job well done.
Full-time Benefits
- Extended health benefits
- Life Insurance
- 400$/year gym subsidy
- Dynamic work environment
- Paid Sick Days/Time off
- Excellent employee discount
- Opportunity for growth
Russell Hendrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Russell Hendrix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Interested? Of course you are! Browse current openings below, or send along your resume!
Current Openings
We are currently looking for staff to fill the following positions. Please click on the job title to see a more detailed description.
Reporting to the VP Human Resources, the successful candidate will contribute to the success of the Health & Safety (H&S) function as well as provide support to the HR department.
The H&S Coordinator will support activities designed to provide a safe and compliant facility through the creation, implementation, and overview of H&S Programs. The successful candidate will be part of a collaborative HR team who supports RH’s managers and employees by building trust and providing timely advice and support.
The H&S Coordinator will support activities designed to provide a safe and compliant facility through the creation, implementation, and overview of H&S Programs. The successful candidate will be part of a collaborative HR team who supports RH’s managers and employees by building trust and providing timely advice and support.
Main Responsibilities
- High level understanding legislative safety requirements and setting standards for the company's workforce
- Develop, implement, monitor and audit components in the H&S program
- Lead the preparation of safety policies and formation and training of health and safety committees and representatives
- Deliver or source safety-related training and education as required
- Provides guidance to all staff regarding the interpretation and administration of the Workers’ Compensation Act (WCA), Occupational Health and Safety Regulation (OHSR) as well as other relevant legislation
- Collaborate with departments to identify, assess and recommend strategies to prevent workplace incidents from occurring
- Work collaboratively with departments to promote compliance and responsible behavior as mentioned in company policies, relevant H&S standards, codes, regulations and best practices
- Conduct gap analysis, internal audits, incident reporting and investigations
- Act as a key contact for external parties for claims, audits and compliance requirements relating to safety
- Lead and/or participate in a variety of safety-related meetings
- Coordinate requirements for maintaining pre-qualification standards with Avetta, Complyworks etc
- Leverage SMS/LMS for training, compliance and Collect safety data including, but not limited to, training, WorkSafeBC statistics, workplace incidents, etc
- Manage and update all H&S documentation and programs
- Update policies and procedures related to COVID-19 as necessary
- Perform other duties as required
- Diploma in Occupational Health and Safety, or certificate an asset
- At least two (2) years of experience within the H&S Field
- Knowledge of WCB/WSIB regulations, policies, guidelines, and standards
- Ability to manage multiple responsibilities and tasks
- The ability to take the initiative with strong decision-making skills, be an active participant onsite work environment
- Superior attention to detail
- Proficiency in Microsoft Office programs
- Excellent written and oral communication skills
- Excellent organization, observation, and documentation skills
- Committed team player and the ability to work independently
- Ability to promote and foster a culture of health and safety
- Ability to travel required
- Health and Safety: 2 years (Required)
- Certificate in Occupational Health and Safety (Preferred) Job Type
- Full-time, Permanent
- 8 hour shift
- Temporarily due to COVID-19
- Remote interview process
- Social distancing guidelines in place
- Virtual meetings
Apply on Indeed - Vancouver
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are service focused Foodies who value integrity, teamwork, resourcefulness and fairness. We are currently looking for a Marketing Director to join our team in Ottawa or Toronto.
As the Marketing Director, you will be responsible for the entirety of Russell Hendrix’s B2B marketing department, including strategy, market and competitive analysis, BD and sales collateral, Ecommerce website management and maturation, social media management, content creation and curation, event management, team supervision and development, campaign execution, promotion development, lead generation, and performance analysis.
As the Marketing Director, you will be responsible for the entirety of Russell Hendrix’s B2B marketing department, including strategy, market and competitive analysis, BD and sales collateral, Ecommerce website management and maturation, social media management, content creation and curation, event management, team supervision and development, campaign execution, promotion development, lead generation, and performance analysis.
Main Responsibilities
- Develop and lead an enterprise-wide Account Based Marketing program based upon best practices in ABM at scale
- Ensure tight collaboration with sales, operations, customer support, product/procurement, marketing, showroom and other groups to plan and execute 1:1, 1:few and 1:many programs aligned to the goals/targets/metrics of the business
- Lead the strategy and execution to include more digital techniques in RH marketing alongside the more traditional techniques
- Oversee development of content marketing strategies and budgets across whitepapers, articles, case studies, infographics, interactive data visualizations, flyers, social media content, and foundational sales materials to drive engagement with target audiences and support sales teams
- Maintain strategic relationships and partner with key industry players and suppliers on ideation and execution of desired marketing initiatives and deliverables
- Oversee the creation and management of online and offline marketing campaigns using multiple channels
- Drive national strategy, assessment, implementation, and use of current and future marketing technology tools to support awareness, engagement, conversion, and retention
- Own and evolve use of Marketing Automation, CRM, Events, Account Based Marketing (ABM), and other key tools + techniques in the modern B2B marketing toolkit, directing the team on tool usage and development where necessary
- Manage Marketing CO-OP AOP Spend and ensure full utilization of all available coop market development funds
- Develop and employ tracking methodologies and tools to measure marketing performance across online and offline touch points which informs and optimizes marketing investments in channel strategy across display, search, social, web, email, events, and more
- Analyze customer behaviors and buying trends and adjust campaigns accordingly
- Oversee maintenance of data within marketing systems with an eye on database growth, contact and account enrichment, data hygiene, data governance and quality, and vigilant attention to data security and compliance with company policies and governmental regulations such as GDPR, PIPEDA and CPPA
- Lead the setup and execution of monthly NPS surveys and twice-yearly CSAT surveys
- Utilize customer satisfaction survey results to identify key customer needs and trends. Utilize these findings to develop customer engagement programs that lead to improved customer satisfaction
- Report on campaign and division performance
- Support showroom with merchandising ideas, signage, displays, communication, etc
- Support MSL with Test Kitchen Demonstrations, Product Knowledge sessions and events (promotional material, social media, etc.)
- Collaborate with Russell Hendrix procurement on marketing CO-OP programs
- 7+ years of demonstrated experience managing a B2B marketing operations or demand generation function in a national organization
- Experience working in multiple areas of the Marketing function, including branding, digital marketing, communication, demand generation, advertising, content marketing, etc
- Account-based marketing (ABM) experience and knowledge of ABM best practices
- Ownership of a marketing technology stack, including enterprise marketing automation (e.g. Eloqua, Marketo, Pardot) and CRM (e.g. Salesforce, MS Dynamics); experience with platform migrations a plus
- Measurement expertise for tracking leads from integrated marketing campaigns all the way through the demand funnel
- A strong understanding of customer journey lifecycles and demand funnel marketing across product marketing and sales functions
- Successfully set up and manage lead man/lead woman processes and demonstrate how you’ve optimized each stage to deliver improved results
- Bring the latest learnings and best practices in B2B marketing around Account-Based Marketing, audience segmentation and targeting, lead man/lead woman management, and reporting attribution
- Well-versed in modern digital marketing practices and ability to assess and evaluate marketing technology capabilities
- Flexible and adaptable to the work at hand – whether it’s setting a vision, creating a strategy, developing processes, or rolling up your sleeves to work with the tools
- Outstanding communication skills and ability to translate strategies, policies, and standards into a scalable, understandable format and articulate the value of work to the business
- Effective at influencing leaders on executive and regional teams to achieve goals and outcomes
- Ability to manage concurrent projects in a fast-paced environment with great attention to detail
- Ability to build and manage a team
- Bachelors or master’s degree in marketing or related, preferred
-
Bachelor's Degree (preferred)
- B2B marketing operations management: 7 years (required)
- Full-time, Permanent
- 8 hour shifts
- Monday - Friday
- Temporarily due to COVID-19
- Remote interview process
- Social distancing guidelines in place
- Virtual meetings
Apply on Indeed - Toronto
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Commercial Sales Specialist to join our Edmonton Sales team.
Russell Hendrix’s (RH) Commercial Sales Specialist (CSS) is responsible for assisting the Regional Field Sales Team in increasing sales and profit while providing excellent customer service. The CSS works directly with the Regional Field Sales team, including the Market Sales Leader (MSL) and the Territory Sales Representatives (TSRs) in the Region. This role works out of the Showroom and reports to the Market Sales Leader.
Russell Hendrix’s (RH) Commercial Sales Specialist (CSS) is responsible for assisting the Regional Field Sales Team in increasing sales and profit while providing excellent customer service. The CSS works directly with the Regional Field Sales team, including the Market Sales Leader (MSL) and the Territory Sales Representatives (TSRs) in the Region. This role works out of the Showroom and reports to the Market Sales Leader.
Main Responsibilities
- Assist customers with problem resolution/ inquiries while providing a superior level of customer service
- Provide solutions and advise customers on new products
- Promote and demonstrate Customer Web Portal to customers
- Assist with AR duties such as contacting customers regarding overdue accounts and providing copies of invoices if required
- Change orders as needed (via Customer Service or though Traverse if permissions allow)
- Source products for customers and/or entering large small wares orders
- Ability to source vendor costs on products not listed in Traverse or Price List databases
- Review the Region’s Order daily and stay on top of ETAs, Transfers and Direct Orders with Purchasing
- Coordinate deliveries with customers as needed
- Enter RMAs as required for returned products and coordinate pick up of products if needed (with assistance from Returns Controller)
- Update customers on any delayed orders or advising on delivery dates, as required
- Provides vacation coverage for TSRs as needed
- Attends Product Knowledge sessions and other Training as required/instructed by Market Sales Leader
- Attends Marketing events in store and offsite as required
- Other related duties as required or as assigned by MSL
- Provide coverage for Showroom Sales team as needed. Regular scheduled shifts in the Showrooms may be necessary depending on location. MSL may schedule the CSS in the showroom to cover shifts on Monday through Saturday. Weekly hours should not exceed 40 hours per week scheduled in a combination of Showroom and Office work
- When working in the Showroom, the CSS is required to assist with all walk-in or call-in customers by providing excellent customer service. The CSS will also help with Showroom emails, orders, transfers, returns, etc. as requested by Showroom Supervisor. The CSS must learn how to use POS system by working with the Showroom Supervisor
- A minimum of 1-2 years’ previous customer service experience
- Foodservice equipment sales experience an asset
- Excellent interpersonal & communication skills
- Experience in managing multiple initiatives/activities simultaneously
- Experience in using Microsoft Office Suite (including Outlook, Word, Excel and PowerPoint)
- Hands-on experience with ERP (Traverse)
- Good working knowledge of the industry
- Proficient in all Microsoft products and in Traverse
- Familiar with RH’s Strategic Brands and Preferred Vendors
- Ability to prioritize Customer inquiries such as requests for Sales Quotes or urgent product needs and can do so in a highly organized and efficient manner
- Sales: 2 years (Preferred)
- Full-time, Permanent
- 8 hour shifts
- Remote interview process
- Social distancing guidelines in place
- Virtual meetings
Apply on Indeed
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Territory Sales Representative to join our Vancouver Sales team.
The successful candidate is an adaptable communicator with excellent interpersonal skills. As a Territory Sales Representative, you will manage existing business accounts as well as develop long-term relationships with new clients.
The successful candidate is an adaptable communicator with excellent interpersonal skills. As a Territory Sales Representative, you will manage existing business accounts as well as develop long-term relationships with new clients.
Main Responsibilities
- Identify and pursue new customer acquisition; conduct cold calls for potential leads
- Building a loyal customer base; be their first call for all their foodservice equipment needs
- Using your superior product knowledge to provide customers solutions that will help their business thrive
- Meeting and exceeding sales and profit targets set forward and tracking your steps along the way
- Using our internal systems to enter orders, create quotes, follow-up on orders and track shipments
- Assist the finance department in keeping all accounts within the territory in good standing
- University degree or college diploma, preferably in a related field (e.g. business, marketing, hospitality, etc.)
- Must have previous sales experience (2 or more years) in a similar industry, with proven track record of success
- Demonstrated professionalism
- An optimistic attitude with the ability to stay positive in difficult situations
- Superior communication skills
- Proficiency with computers, particularly Microsoft Office programs
- Entrepreneurial mindset
- Efficiency – is able to produce significant output with minimal wasted effort
- Teamwork - Ability to collaborate with other departments; including sales and non-sales
- Creativity/Innovation – generates new and innovative approaches to problems
- Proactivity – acts without being told what to do. Brings new ideas to the table
- Decision Making – gather information and make fair decisions in keeping with our core values
- Results Oriented – is driven by success
- Customer focused – takes pride in a job well done
- Territory Sales: 2 years (required)
- Temporarily due to COVID-19
- 8 hour shifts
- Vancouver, BC (Required)
Apply on Indeed
Russell Hendrix is the Leader in the commercial Food equipment industry. We are service focused Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Material Handler to join our Operations team.
Main Responsibilities
- Loading, unloading and moving products and materials to designated locations in the warehouse, and assisting in picking and placing orders
- Checking received orders and confirming that all inventory transactions are completed and documented
- Loading, unloading, and moving products and materials by hand or equipment
- Picking orders and preparing them for shipping, including: stacking, wrapping, packing and crating products
- Participating in cleanup and maintenance
- Performing other handling duties such as: counting, weighing, and sorting
- Putting away received materials in the proper storage locations
- High school diploma
- 2+ years of experience in a similar role, an asset
- Ability to work independently with minimal direction
- Knowledge of safe lifting and handling techniques
- Ability to carry, lift, move product/supplies in excess of 50lbs
- Comfortable with technology and able to learn new programs
- Warehouse setting
- Full-time, Permanent
- 8 hour shifts
- No
- Personal protective equipment provided or required
Apply on Indeed - Edmonton
Apply on Indeed - Winnipeg
Apply on Indeed - Chilliwack
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Data analyst to join our team in Toronto.
The Data Analyst is responsible for data analytics activities, in support of our strategic initiatives including ETL, data collection, movement, optimization, and data analysis. They will connect to multiple data sources, turn data into information, information into insight and help the business make more insightful decisions. The Data Analyst will be a member of the Business Intelligence team and will work with users from every level of the organization.
Main Responsibilities
The Data Analyst is responsible for data analytics activities, in support of our strategic initiatives including ETL, data collection, movement, optimization, and data analysis. They will connect to multiple data sources, turn data into information, information into insight and help the business make more insightful decisions. The Data Analyst will be a member of the Business Intelligence team and will work with users from every level of the organization.
Main Responsibilities
- Quality assurance, maintenance, data cleaning, exception management and reporting for ERP and reporting data
- Understand what data records exist in the various systems, and what secondary information may be useful, and how those data points can be integrated into a central data repository and data dictionary
- Develop and implement data analyses, data collection systems, analytic visualizations, statistical methods, and trend analysis to identify trends, optimize data collection and analysis or to help answer business questions or provide information for business units to manage their own processes
- Monitor system pricing structure and work with Sales and BI Manager on pricing strategy change implementation
- Locate and define new process improvement or optimization opportunities
- Monitor, audit, and optimize long running, poorly performing or integral, automated queries reports and data sets
- Support ERP modification implementation and trouble shoot reported ERP issues
- University degree in computer science, economics, mathematics, business admin, information technology, or related discipline with a technical focus (or equivalent)
- 3+ years’ working experience as a data analyst or business data analyst
- 3+ years’ or more experience with data mining, ETL and various data retrieval methodologies such as APIs
- 3+ years’ experience with relational databases and SQL coding and handling large data sets
- Thorough knowledge and understanding of data models, database design and development, data mining and segmentation techniques
- Strong analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of data with attention to detail and accuracy
- Advanced skills with MS Office Apps (Excel, Power Automate, Forms, Word, PowerPoint)
- Advanced level of experience with MS Power BI or similar BI tools
- Ability to manage multiple projects while coping with competing priorities
- Excellent written and verbal communication skills
- Able to efficiently work independently or in a cross-functional team environment with minimal supervision
- Desire to expand skill set and experience
- Experience as DBA an asset
- Experience with Traverse/Sage Accpac a bonus
- MS Power BI or similar BI tools: 3 years (required)
- Data analyst: 3 years (required)
- Bachelor's Degree (required)
- Full-time, permanent
- 8 hour shift
- Toronto, ON
Apply on Indeed
Are you an active listener who enjoys helping others? Are you detail oriented and enjoy collaboration? We would love to meet you!
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are service focused Foodies who value integrity, teamwork, resourcefulness and fairness. We are currently looking for a Customer Service Representative to join our Parts & Service team in Vancouver.
Main Responsibilities
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are service focused Foodies who value integrity, teamwork, resourcefulness and fairness. We are currently looking for a Customer Service Representative to join our Parts & Service team in Vancouver.
Main Responsibilities
- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient and professional service to telephone, electronic and over-the-counter customers
- Source and order parts from a wide selection of vendors
- Inspect damaged parts brought in by customers to determine the proper replacement
- Examine returned parts for defects and conferring with customers about exchanges and refunds
- Assist Service Manager in daily operations including maintaining inventory and stock levels
- Process payment transactions and handle cash on a daily basis
- Other tasks as assigned
- 1 to 2 years’ front line sales and customer service experience is essential
- High school degree or equivalent is an asset
- Strong organizational and multitasking skills with the ability to work in a fast-paced environment
- Strong customer service skills
- Excellent written and verbal communication skills
- Excellent computer skills with ability to learn in-house programs
- Prior parts sourcing or purchasing of parts an asset
- Capable of lifting and moving merchandise
- Customer Service: 2 years (required)
Apply on Indeed
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Project Manager to join our Winnipeg team.
The successful candidate is an adaptable communicator with excellent active listening and negotiation skills. As a Project Manager, you will work directly with clients to ensure deliverables fall within the applicable scope and budget.
Main Responsibilities
The successful candidate is an adaptable communicator with excellent active listening and negotiation skills. As a Project Manager, you will work directly with clients to ensure deliverables fall within the applicable scope and budget.
Main Responsibilities
- Contract negotiation
- Lead the planning and implementation of project
- Assist estimator in preparation of project budget
- Facilitate the definition of project scope, goals and deliverables
- Define project tasks and resource requirements
- Develop full scale project plans
- Assemble and coordinate project staff
- Manage day-to-day operational aspects of a project and scope
- Manage project budget
- Manage project resource allocation
- Plan, schedule and adhere to project timelines
- Track project deliverables using appropriate tools
- Provide direction and support to project team
- Manage vendors and staff
- Quality assurance
- Regularly monitor and report on progress of the project to all stakeholders
- Present reports defining project progress, problems and solutions
- Implement and manage project changes and interventions to achieve project outputs
- Perform project evaluations and assess results
- Communicate with design team/client
- Monitor site safety and ensure that the requirements of the Occupational Health and Safety Act are enforced
- Adhere to all company policies and procedures
- University or College diploma in a related field preferred>
- Previous experience in a related field>
- Strong verbal and written communication skills>
- Proven negotiation and problem solving skills>
- Keen attention to detail>
- Experience with AutoCAD>
- Understanding of and ability to read mechanical plan drawings essential>
- Required to travel and have flexible schedules
- Project management: 3 years (preferred)
- Temporarily due to COVID-19
- Full-time
- 8 hour shift
- Winnipeg, MB
Apply on Indeed
With over 70 years of experience, Russell Hendrix is the Leader in the commercial Food equipment industry. We are Foodies who value integrity, team work, resourcefulness and fairness. We are currently looking for a Parts & Sales Representative to join our Victoria team.
Main Responsibilities
Main Responsibilities
- 80% - Parts and Service:
- Handle orders and requests for parts and parts information by providing accurate, courteous, efficient, and professional service to telephone, electronic and over-the-counter customers
- Source and order parts from a wide selection of vendors
- Inspect damaged parts brought in by customers to determine the proper replacement
- Examine returned parts for defects and conferring with customers about exchanges and refunds
- Assist Service Manager in daily operations including maintaining inventory and stock levels
- Process payment transactions and handle cash on a daily basis
- 20% Sales:
- Stocking
- Assist with Shipping-receiving tasks when necessary
- Participate in merchandising and promotional activities
- Utilize front counter computer to invoice sales and look up information as necessary
- Support the Showroom Sales Staff during lunch breaks
- 1 to 2 years’ front-line sales and customer service experience
- High school degree or equivalent is an asset
- Strong organizational and multitasking skills with the ability to work in a fast-paced environment
- Strong customer service skills
- Excellent written and verbal communication skills
- Excellent computer skills with ability to learn in-house programs
- Prior parts sourcing or purchasing of parts an asset
- Capable of lifting and moving merchandise
- Customer service: 1 year (preferred)
- Parts and Service: 1 year (preferred)
- Full-time
- 8 hour shift
- Victoria, BC
Apply on Indeed