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At a glance:
Select showrooms now open for instore shopping and curbside pickup.
Product is shipping from our distribution centres as normal.
Our RH Sales Representatives and Customer Service Team are available.
All RH Parts+Service locations remain available.
Showroom Status:
*Curbside pickup is not available for online orders at this time. Orders for showroom pickup must be placed through your RH Sales Representative. Click here for more information.
The information regarding COVID19 continues to change daily, this communication provides an update regarding our operational status.
Amid widespread social and economic uncertainty driven by the global health crisis, the food service industry is facing unprecedented challenges, and Russell Hendrix continues to assess the impact that the Coronavirus has had on our Company and our industry. In a few short months, we have transitioned from a strong industry to one experiencing significant reductions in all food service operations and in many cases total shutdown of businesses.
Unfortunately, the uncertainty of the lasting social and economic impact continues for all food service operators and for all equipment and supplies providers, like Russell Hendrix. Given the current environment and the expectation for a slow recovery we must continue to closely monitor our operations and adjust them accordingly.
After careful consideration, we have made the decision to not reopen the following showrooms:
- Abbotsford, BC
- Sault Ste. Marie, ON
- Kingston, ON
- Brockville, ON
For our valued customers in these markets, we are forever grateful and recognize your commitment, support and dedication in the creation and success of Russell, Hendrix, and the combined Russell Hendrix in these regions, and you can remain confident that your RH Sales and Parts+Service teams will continue to support you and your business. Your RH experience may be evolving, but we're still committed to every customer across Canada, and are confident our partnership with you will grow, improve and we can help streamline the way we do business together. To assist you through this transition, please see “Your Changing RH Experience” below.
We are also re-strategizing our physical presence in:
- Regina, SK
- Montreal, QC
Over the next several months we plan to exit our current facilities in these cities and will be looking for more suitable locations for these strategic showrooms. Again, we stress that our customers in these regions can rest assured that your RH Sales and Parts+Service teams will continue to support you. We will keep you informed on updates to the situations in each of these markets.
The Coronavirus pandemic has changed our industry for the foreseeable future and its impact has forced us to change our company. We are truly grateful for all our industry and customer partners for their continued support and understanding.
Thank you.
Sincerely,
Tom Pitera
CEO, Russell Hendrix
Your Changing RH Experience
The diversified sales channels and national presence of Russell Hendrix have been key in how we navigate through the COVID 19 crisis and we remain committed to all sales channels and to providing support in all markets.
For those customers in the regions mentioned above, your RH experience is evolving, and we continue to invest in strengthening our operations in these markets outside of physical showrooms. We offer multiple avenues for communicating and doing business with RH, including:
- Your RH Territory Sales Representative - Our Sales Teams remain in place and are dedicated to each and every customer. If you already have an RH Sales Rep, continue to communicate with them as needed. For those who do not yet have an RH Sales Rep, click here (link to Rep Finder) to find them and introduce yourself!
- russellhendrix.com - We continue to invest in the development of our eCommerce platform. The site allows you to shop thousands of items, track shipments, and view/pay invoices – all available 24/7. To start shopping click here, or to learn more about the benefits of creating an account click here.
- National Customer Service Team - Our knowledgeable Customer Service Team can handle any inquiries from 8AM - 8PM EST, including live online chat. Reach them at customerservice@russellhendrix.com or by phone at 844.656.0303.
Russell Hendrix remains open and operational in all markets across the country through 5 Distribution Centres, multiple showrooms, Parts+Service Departments, as well as Design/Build capabilities and custom fabrication. Don’t hesitate to reach out, and we look forward to a continued partnership with all customers.
April 2, 2020
UPDATED INFORMATION REGARDING ESSENTIAL SERVICES STATUS - CEO Update
The information regarding COVID19 continues to change daily, this communication provides an update regarding our operational status.
For many years Russell Hendrix has been a key partner to the Canadian health care community. We have historically provided food service equipment, foodservice supplies, custom stainless-steel fabrication, as well as, equipment repair and service and the supply of spare parts. In addition to our historic focus, we also feel a social responsibility to support this key segment given the risks associated with the vulnerable residents and patients they serve.
On Monday, March 23, 2020, Russell Hendrix was identified as an essential services provider for the province of Quebec. This designation allows us to continue to provide foodservice equipment, supplies and repair services and to maintain ongoing business operations during this state of emergency announced by the province of Quebec.
Additionally, details released by the Ontario government regarding essential services indicate that we qualify as an essential supplier within the province based on our review of the Ontario essential service provider list and feel strongly that we are an essential service provider under sections 1,11, 26, 54 and 55. Details of those sections were provided in a prior communication.
On Monday March 30, 2020, details released by the Manitoba government regarding essential services indicate that we qualify as an essential supplier with the province based on our review of the Manitoba essential services provider list. We qualify in Manitoba under the following sections:
- 1 (a), A business that provides another business listed in this Schedule with goods or services for the business to operate, including transportation and logistics management relating to those goods and services.
- 9. A business that provides support and maintenance services, including urgent repair, to maintain the safety, security, sanitation and essential operations of institutional, commercial, industrial and residential properties.
- 19. A business that manufactures or processes goods or materials, including a component manufacturer or a business that produces inputs used by another manufacturer.
- 27. A business engaged in construction work or services in the industrial, commercial, institutional and residential sectors, including demolition services and expanding, renovating, converting or repurposing existing spaces.
Multiple customers have registered us as an essential supplier to their provincial governments. These customers manage various hospitals, long-term care facilities and other healthcare institutions. We are pleased and honoured to support them during this difficult time.
Thank you.
Sincerely,
Tom Pitera
CEO, Food EquiPMent Limited
March 26, 2020
RH Essential Business - Ready to Serve - CEO Update
As the information regarding COVID19 continues to change daily, we will continue to communicate with you regarding our operational status.
For many years Russell Hendrix has been a key partner to the Canadian health care community. We have historically provided food service equipment, foodservice supplies, custom stainless-steel fabrication, as well as, equipment repair and service and the supply of spare parts. In addition to our historic focus, we also feel a social responsibility to support this key segment given the risks associated with the vulnerable residents and patients they serve.
On Monday, March 23, 2020, Russell Hendrix was identified as an essential services provider for the province of Quebec. This designation allows us to continue to provide foodservice equipment, supplies and repair services and to maintain ongoing business operations during this state of emergency announced by the province of Quebec.
Additionally, details released by the Ontario government regarding essential services indicate that we qualify as an essential supplier within the province based on our review of the Ontario essential service provider list and feel strongly that we are an essential service provider under the following sections:
- 1. Businesses that supply other essential businesses or essential services with the support, supplies, systems or services, including processing, packaging, distribution, delivery and maintenance necessary to operate.
- 11. Restaurants and other food facilities that prepare and serve food, but only for delivery or takeaway, together with food delivery services;
- 26. Construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space;
- 54. Manufacturers, logistics and distributors of products and/or services that support the delivery of health care in all locations (including but not limited to hospitals, labs, long-term care homes, other residential health care, physicians, nurse practitioners and midwives, and home care services);
- 55. Businesses that provide products and/or services that support the health sector or that provide health services, including mental health and addictions and counselling supports.
Multiple customers have registered us as an essential supplier to their provincial governments. These customers manage various hospitals, long-term care facilities and other healthcare institutions. We are pleased and honoured to support them during this difficult time.
Sincerely,
Tom Pitera,CEO
Russell Hendrix Food Equipment Limited
March 19, 2020
Amid widespread social and economic uncertainty driven by the global health crisis, the food service industry is facing unprecedented challenges. In just weeks, we have transitioned from a strong industry to one experiencing significant reductions in all food service operations and in many cases total shutdown of businesses. As organizations like Russell Hendrix take actions to slow the spread of COVID19 and provincial governments mandate restrictions on business operations and outright business closures, our team members, customers and communities are being gravely impacted. Unfortunately, these changes continue to evolve by the hour and as they become more widespread, the social and economic uncertainty increases for all food service operators and for all equipment and supplies providers, like Russell Hendrix.
During these difficult times, the health and safety of our team members, customers and suppliers remains our number one priority. Even as concerns continue to mount regarding the spread of COVID19, Russell Hendrix is committed to supporting our customers by having our sales teams available to handle your needs and ensuring that our distribution centers are available to ship and deliver the products you require. Under these unique and challenging circumstances, we are looking to implement changes to improve the ways that we can service you by creating a safe environment using the following:
- Visit RussellHendrix.com as our website has a great selection of products that can be ordered and shipped to your facility.
- You can talk directly via live chat with one of our customer service representatives during business hours to address any questions you may have.
- Our Customer Service Desk can be reached at 1-844-656-0303 and a knowledgeable customer service team member is available to help you fulfill your order and answer any questions you may have.
- With the largest equipment and supplies sales force in Canada, Russell Hendrix makes it easy for you to interact with your dedicated sale person. If you don't know who your sales representative is, you can contact the customer service desk at 1-844-656-0303, you can email customerservice@russellhendrix.com or you can visit our website and use our representative finder capability to locate your sales representative.
Unfortunately, due to the health care concerns of COVID-19 and based on federal and provincial mandates, we have decided to temporarily close our showrooms to help “flatten the curve” and possibly prevent the spread of COVID-19. This was not an easy decision; however, we believe this is the right thing to do for our customers, our team members and our communities.
Russell Hendrix has a long history of leading our industry and we will continue to do so as while we face this unique and serious challenge. We are with you and continue to stand with you and together we can get through these difficult times. You have my commitment that Russell Hendrix will do everything possible to make sure we continue to service your needs in a safe manner. I firmly believe that we will get through these difficult days by supporting each other and having faith in one in another. Please be safe and I look forward to continuing to work with each of you in the coming days, weeks and years
Sincerely,
Tom Pitera,CEO
Russell Hendrix Food Equipment Limited