Updated: May 25, 2020

A note to our valued customers - COVID-19

Our Team Members and our customers are all part of the Russell Hendrix family. And the health, safety and wellbeing of our Team Members that service our customers, and the customers who rely on us to provide the best in foodservice equipment and supplies are always our most important priority.

At a glance:

Select showrooms now open for instore shopping and curbside pickup.

See below for full listing and status for all showrooms.

Product is shipping from our distribution centres as normal.

Our RH Sales Representatives and Customer Service Team are available.

All RH Parts+Service locations remain available.

Showroom Status:

• Victoria - *Curbside Pickup Available, Mon-Fri 10am-2pm
• Vancouver - Showroom Open with limited access, Mon-Fri 9am-3pm
• Abbotsford - Closed. Reopening Timeline TBD.
• Edmonton - Showroom Open with limited access, Mon-Fri 9am-3pm
• Calgary - Closed. Reopening Timeline TBD.
• Saskatoon - Closed. Reopening Timeline TBD.
• Regina - Closed. Reopening Timeline TBD.
• Winnipeg - *Curbside Pickup Available, Mon-Fri 10am-2pm
• Thunder Bay - Closed. Reopening Timeline TBD.
• Sault Ste. Marie - Closed. Reopening Timeline TBD.
• London - Closed. Reopening Timeline TBD.
• Toronto - Closed. Reopening Timeline TBD.
• Kingston - Closed. Reopening Timeline TBD.
• Brockville - Closed. Reopening Timeline TBD.
• Ottawa - Closed. Reopening Timeline TBD.
• Montreal - Closed. Reopening Timeline TBD.
• Halifax - Closed. Reopening Timeline TBD.

*Showroom pickup is not available for online orders at this time. Orders for showroom pickup must be placed through your RH Sales Representative. Click here for more information.

April 2, 2020

UPDATED INFORMATION REGARDING ESSENTIAL SERVICES STATUS - CEO Update

The information regarding COVID19 continues to change daily, this communication provides an update regarding our operational status.

For many years Russell Hendrix has been a key partner to the Canadian health care community. We have historically provided food service equipment, foodservice supplies, custom stainless-steel fabrication, as well as, equipment repair and service and the supply of spare parts. In addition to our historic focus, we also feel a social responsibility to support this key segment given the risks associated with the vulnerable residents and patients they serve.

On Monday, March 23, 2020, Russell Hendrix was identified as an essential services provider for the province of Quebec. This designation allows us to continue to provide foodservice equipment, supplies and repair services and to maintain ongoing business operations during this state of emergency announced by the province of Quebec.

Additionally, details released by the Ontario government regarding essential services indicate that we qualify as an essential supplier within the province based on our review of the Ontario essential service provider list and feel strongly that we are an essential service provider under sections 1,11, 26, 54 and 55. Details of those sections were provided in a prior communication.

On Monday March 30, 2020, details released by the Manitoba government regarding essential services indicate that we qualify as an essential supplier with the province based on our review of the Manitoba essential services provider list. We qualify in Manitoba under the following sections:

• 1 (a), A business that provides another business listed in this Schedule with goods or services for the business to operate, including transportation and logistics management relating to those goods and services.


• 9. A business that provides support and maintenance services, including urgent repair, to maintain the safety, security, sanitation and essential operations of institutional, commercial, industrial and residential properties.


• 19. A business that manufactures or processes goods or materials, including a component manufacturer or a business that produces inputs used by another manufacturer.


• 27. A business engaged in construction work or services in the industrial, commercial, institutional and residential sectors, including demolition services and expanding, renovating, converting or repurposing existing spaces.

Multiple customers have registered us as an essential supplier to their provincial governments. These customers manage various hospitals, long-term care facilities and other healthcare institutions. We are pleased and honoured to support them during this difficult time.

Thank you.

Sincerely,
Tom Pitera
CEO, Food Equipment Limited

March 26, 2020

RH Essential Business - Ready to Serve - CEO Update

As the information regarding COVID19 continues to change daily, we will continue to communicate with you regarding our operational status.

For many years Russell Hendrix has been a key partner to the Canadian health care community. We have historically provided food service equipment, foodservice supplies, custom stainless-steel fabrication, as well as, equipment repair and service and the supply of spare parts. In addition to our historic focus, we also feel a social responsibility to support this key segment given the risks associated with the vulnerable residents and patients they serve.

On Monday, March 23, 2020, Russell Hendrix was identified as an essential services provider for the province of Quebec. This designation allows us to continue to provide foodservice equipment, supplies and repair services and to maintain ongoing business operations during this state of emergency announced by the province of Quebec.

Additionally, details released by the Ontario government regarding essential services indicate that we qualify as an essential supplier within the province based on our review of the Ontario essential service provider list and feel strongly that we are an essential service provider under the following sections:

• 1. Businesses that supply other essential businesses or essential services with the support, supplies, systems or services, including processing, packaging, distribution, delivery and maintenance necessary to operate.


• 11. Restaurants and other food facilities that prepare and serve food, but only for delivery or takeaway, together with food delivery services;


• 26. Construction projects and services associated with the healthcare sector, including new facilities, expansions, renovations and conversion of spaces that could be repurposed for health care space;


• 54. Manufacturers, logistics and distributors of products and/or services that support the delivery of health care in all locations (including but not limited to hospitals, labs, long-term care homes, other residential health care, physicians, nurse practitioners and midwives, and home care services);


• 55. Businesses that provide products and/or services that support the health sector or that provide health services, including mental health and addictions and counselling supports.

Multiple customers have registered us as an essential supplier to their provincial governments. These customers manage various hospitals, long-term care facilities and other healthcare institutions. We are pleased and honoured to support them during this difficult time.

Sincerely,
Tom Pitera,CEO
Russell Hendrix Food Equipment Limited

March 19, 2020

Amid widespread social and economic uncertainty driven by the global health crisis, the food service industry is facing unprecedented challenges. In just weeks, we have transitioned from a strong industry to one experiencing significant reductions in all food service operations and in many cases total shutdown of businesses. As organizations like Russell Hendrix take actions to slow the spread of COVID19 and provincial governments mandate restrictions on business operations and outright business closures, our team members, customers and communities are being gravely impacted. Unfortunately, these changes continue to evolve by the hour and as they become more widespread, the social and economic uncertainty increases for all food service operators and for all equipment and supplies providers, like Russell Hendrix.

During these difficult times, the health and safety of our team members, customers and suppliers remains our number one priority. Even as concerns continue to mount regarding the spread of COVID19, Russell Hendrix is committed to supporting our customers by having our sales teams available to handle your needs and ensuring that our distribution centers are available to ship and deliver the products you require. Under these unique and challenging circumstances, we are looking to implement changes to improve the ways that we can service you by creating a safe environment using the following:

• Visit RussellHendrix.com as our website has a great selection of products that can be ordered and shipped to your facility.
• You can talk directly via live chat with one of our customer service representatives during business hours to address any questions you may have.
• Our Customer Service Desk can be reached at 1-844-656-0303 and a knowledgeable customer service team member is available to help you fulfill your order and answer any questions you may have.
• With the largest equipment and supplies sales force in Canada, Russell Hendrix makes it easy for you to interact with your dedicated sale person. If you don't know who your sales representative is, you can contact the customer service desk at 1-844-656-0303, you can email customerservice@russellhendrix.com or you can visit our website and use our representative finder capability to locate your sales representative.

Unfortunately, due to the health care concerns of COVID-19 and based on federal and provincial mandates, we have decided to temporarily close our showrooms to help “flatten the curve” and possibly prevent the spread of COVID-19. This was not an easy decision; however, we believe this is the right thing to do for our customers, our team members and our communities.

Russell Hendrix has a long history of leading our industry and we will continue to do so as while we face this unique and serious challenge. We are with you and continue to stand with you and together we can get through these difficult times. You have my commitment that Russell Hendrix will do everything possible to make sure we continue to service your needs in a safe manner. I firmly believe that we will get through these difficult days by supporting each other and having faith in one in another. Please be safe and I look forward to continuing to work with each of you in the coming days, weeks and years

Sincerely,
Tom Pitera,CEO
Russell Hendrix Food Equipment Limited